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  • Address of the General Director to Shareholders and Investors
  • Key Indicators
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8. Operating Expenses

	Year ended 31 December 2011	Year ended 31 December 2010
Electricity transmission	17,010,116	16,813,340
Purchased electricity	15,295,151	13,032,523
Personnel costs (Note 9)	13,432,700	11,635,300
Depreciation and amortization	6,284,802	5,011,364
Raw materials and supplies	2,149,983	1,735,089
Rent	576,615	477,251
Electricity for own needs	481,654	441,100
Repairs, maintenance and installation services	467,218	533,581
Taxes other than income tax	348,930	337,303
Transportation costs	332,151	416,462
Security	272,384	214,618
Allowance for impairment of accounts receivable	477,586	272,690
Information services	187,485	221,586
Insurance	163,385	167,424
Consulting, legal and audit services	66,471	75,604
Telecommunication services	40,942	102,152
Bad debt written-off	21,237	6,120
Membership fee	6,413	9,140
Outsourcing services	—	763,246
Other	3,447,554	1,836,897
	61,062,777	54,102,790

Other operating expenses include expense for accrual of provision for litigations and claims of RUB 1,041,516 thousand (2010: RUB 34 670 thousand).

Return to Notes to the Consolidated Financial Statements for the year ended 31 December 2011