- IDGC of Centre in 2011
- Financial and Operating Results
- Development Strategy
- Investments and Innovations
- To Shareholders and Investors
- Securities
- Dividends
- Share Capital
- Registrar
- Corporate Governance
- Corporate Governance
- Corporate Governance Rating
- Disclosure
- General Shareholders’ Meeting
- Board of Directors
- Corporate Secretary
- Committees under the Board of Directors
- The Chief Executive Officer
- The Management Board
- The Audit Commission
- Remuneration of members of the management and control bodies
- External auditors
- Internal Control and Risk Management
- Social Responsibility
- Mass Media and Investor Relations
- Appendixes
- Statements in accordance with RAS
- Statements in accordance with IFRS
- Independent Auditors’ Report
- Consolidated Statement of Comprehensive Income for the year ended 31 December 2011
- Consolidated Statement of Financial Position as at 31 December 2011
- Consolidated Statement of Cash Flows for the year ended 31 December 2011
- Consolidated Statement of Changes in Equity for the year ended 31 December 2011
- Notes to the Consolidated Financial Statements for the year ended 31 December 2011
- Explanation of separate indicators
- Report on Interregional distribution grid company of centre jsc, compliance with the code of corporate governance
- Information on Large Deals and Related Party Transactions Closed in 2011
Interaction with customers
IDGC of Centre, JSC aims to apply a customer-oriented approach in every aspect of its operations and is constantly expanding its network of offices and increasing the number of tools for interaction with customers.
In 2011, IDGC of Centre, JSC approved the following standard: a System of Centralized Support for Services Customers (Minutes of the Board of Directors No. 22/11 of October 17, 2011).
In 2011, as part of the reorganization of the customer support system, Category III Customer Support Centre (CSCCustomer Service Centre) units were opened in Tver Region (Kimry) and Smolensk Region (Gagarin).
Throughout 2011, measures were being taken to increase customer awareness of the rules of Technological connection, of scheduled outages and additional services; customer surveys were also performed to evaluate customer satisfaction with the quality of the services provided.
As a result of this more active customer engagement policy, in 2011 the Company received more than 689,000 requests from users of our services, or 25% more than in 2010.
In 2012, the reorganization of Customer Service Centres is planned, and projects are underway for the installation of self-service terminals and the creation of Personal Customer Profiles.
IDGC of Centre, JSC’s opportunities for customer support are presented below.
